4/21/17 The people at Cats Exclusively are so very nice and caring. I had to leave my sick Felicity in their care without ever having been there before. I felt very comfortable leaving her, knowing she was in such good hands . The Dr was very nice and helpful. Patty L.
4/25/17 Clean, friendly, inviting staff and environment. Collaborative with me and my kitty. Very sensitive to my concerns and my kitty's feelings. The best! Paula P.
5/7/17 Caring, friendly staff always concerned about the cats and their owners. Feel that treatment options are considered and communicated well to owners. Feels like the practice is very up to date with the services they provide. Susan S.
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4/4/17 From the moment you walk through the door, you and your cat is the number one priority. The staff is welcoming, the atmosphere is warm and the care given to one's cat is exceptional!! Jerry E.
4/18/17 Easy to get appointments. Staff cares about my cat. Karen S.
4/20/17 Terrific care and extra friendly staff. Francis R.
1/5/17 Staff was polite and efficient, demonstrating an interest in what they do. The veterinarian was detailed, precise and honest in his assessment of my animal's issues. David D.
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1/28/17 Great communication, ease of scheduling appointments, and good with cats. Kurt S.
3/12/17 Excellent care for our cat, Animal. Both veterinary care and care while boarding are great. Facilities are first rate. Staff is the best. Ron B.
10/9/16 You guys are the best vet hospital I've been to! The front desk staff are always friendly, the technicians and vets are extremely experienced and knowledgable. Wait time to get into an exam room is usually short. I know my cats are in the best hands! Anonymous
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The best staff. Everyone treats your cat like the family they are. Cannot recommend them more highly!
1/2/17 Friendly, caring, everyone takes time to get to know you. Alex W.
9/17/16 Everyone is professional, knowledgable, caring, friendly and show a true love for animals. I appreciate Dr. Bob giving me explanations I can easily understand. My boys always receive excellent care. I love my friends at Cat's Exclusivley. Karen S.
10/8/16 Always go above and beyond to help me with my pets! Anonymous
10/13/16 It seems like the entire staff knows why my cat is visiting and they are all responsive if I have a question or need. I appreciate you all very much. Thank you! Carole H.
8/12/16 You guys rock! Jan M
9/1/16 Traveling through the area our 14 year old cat was in need of veterinary care. Dr. Lann and staff treated us with care and compassion. Our beloved kitty received a thorough exam to try to get to the root of his problem. Very good experience! Kathleen R.
6/30/16 Courteous, friendly, answered all my questions and concerns, showed true concern for my pet offered suggestions. Anonymous
7/15/16 I drive almost 2 hours to have the expertise, care, and modern facility that you offer, on the occasions that my cats need more help than what is available to me in my rural setting. I love the thoroughness of the care that you provide. Barrie C.
8/15/16 They are very nice and quick to respond to our concerns. Tammy
5/26/16 The staff are very professional, friendly and helpful. Questions are encouraged and answered in a way you can understand. Many services are available, if needed. My cat has been well taken care of by providers at the clinic. Janis Y.
6/6/16 I have been taking my feline friends to Cats Exclusively for 15 years. From well care visits, illnesses and euthanasia, my kitty was treated with respect and love. Staff are committed to the owner understanding health care. They are the BEST. Carol R.
6/27/16 The entire office is welcoming, extremely knowledgable, and caring. They are the cat experts! Susan H.
4/8/16 Maybe a little expensive compared to other vets I have had experience with, but quality is much better in terms of friendliness, promptness, cleanliness & cat-calming atmosphere (people-calming, too). Pat C.
The page has some great tips and Kayla wanted to send it to you to say thanks for sharing such helpful information on kittens. Kayla was hoping you would consider adding the page to your resources and we would love to hear what you think of it.
Best, Tonya & Kayla
5/23/6 LOVE Cats Exclusively....The people make the practice!!! I feel my cats are in the most capable and caring hands. I wish I could find a veterinary practice for my dogs that was equally as wonderful. Susan L.
It was a little more expensive than last place, but felt more issues were addressed. Appreciated the Vets discount.
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The veterinarians and staff are knowledgeable and friendly people. The pet care is thorough. It is evident that everyone here really cares about the cats. I have been a client here for years and tell everyone with cats that I LOVE this place.
Knowledgable, courteous, caring, likable, accessible, friendly,... Okay, enough about me..., you guys are pretty terrific, too! :D. Angus says, "thank you," once again!
You are 5 Star! I just wish you were closer!
Mary Ellen B.
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My kitties get excellent attention and treatment and I appreciate the staff's sole focus on cats. I have brought my cats to Cats Exclusively since it first opened and remain please with the entire practice.
Dr. Lann is GREAT with cats! He treated all 3 of ours this week and was very helpful and knowledgeable. Best vet experience ever. Thank you!
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After visiting a number of other veterinary practices, Cats Exclusively was the one that stood out by far as the most professional, courteous, & knowlegable.
Wonderful veterinary practice! All staff friendly & knowledgeable! They all seem to like their job and the cats they care for! I would not take my cats anywhere else.
Dr. Lann is wonderful with my VERY nervous kitty, Poco. He didn't rush her and was able to complete her exam with no extra help!!!
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Dr. Andy is the best ever! He is so kind and gentle with Tosh and explains things thoroughly! Thanks for the great service.
I'm very comfortable there. Everyone knows me and my psychotic questions and worries - and answer all of them! It's fine if they roll their eyes after I leave
We brought our 3 cats in for boarding recently & didn't have to worry about them while on vacation. We knew they were getting all the attention, love, and belly rubs they would get at home. Thank you for loving our cats like they were your own! <3
We love Cats Exclusively and have had positive experiences since switching. Dr. Lann is always personable and very knowledgeable, providing us with great tips on how to maximize the health care of our kitties.
I've always had a positive experience and learn something new about caring for my cat either from the receptionist, staff, or doctors. The environment is restful and not rushed or noisy. It's a perfect environment for cats who get stressed out easily.
All the staff showed a great deal of respect to us and to our cat who does not like to go the vet. It was a very pleasurable experience.
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Boarding my Pollyanna is never easy for me to do because she is so timid, but my heart was at ease knowing she was being looked after by the compassionate and caring team at Cats Exclusively. Thank you :)
This is my second cat that I drove two hours to seek the care, expertise, and advise of Dr. Lann. I like that both times I left with a clear plan of action. I appreciate that Dr. Lann calls me in person to discuss updates and progress.
you always look out for our four cats health
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The staff is friendly and knowledgeable. They take the time to get to know the pet and the owner.
It was a great experience. The staff was well knowledgable and took the time to explain everything. They were very patient with Moose and understanding. They provided great suggestions to keep him healthy and happy!
I have been going to Cats Exclusively for more than 30 years. There is no better veterinarian practice in the Rochester area. My pets are treated like the family they are to me. The staff and Dr's Bob and Andy are wonderful.
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You're cat rock stars :D
Very prompt, courteous care. Staff are very friendly and answer all questions both at time of visit and on the phone Staff are extremely concerned about my cat and you can tell they love animals very much in their conversation and handling
I like that it is a cats only place, So there is no dogs to scare and stress out my cats. I also like that everyone is nice and caring, and the place is clean, and calm. I feel like my cats get better attention here,than at other places.
Petula is opinionated.
I like the calm environment.The front desk ladies are always friendly.Dave is knowledgable with any teeth and gum questions and takes the time to explain what's going on and Bob has such a calm way of handling and talking to my cats.
you have all always been receptive, responsive, helpful, caring friendly, expert in the care of my cats......... wouldnt go anywhere else!
Personalized wonderful service. I love how long the appointments are. I've always felt rushed at other offices. I also like how you don't do anything unless it is necessary.
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I feel your courtesy, facility , & care is far beyond other veterinary practices that I've used in the past.
Cats Excusively has been part of our life for close to 25 years. We have always received the best of care for our cats and the staff is friendly and knowledgeable. The best choice for anyone that loves their cats.
April 15, 2015
Competent, caring staff and vets. Easy to get an appointment. Just a generally "good" atmosphere for our cats and us.
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First time visit and it was awesome. Have a great room for the cat to play in while you are waiting and staff was super nice!
Brought in a stray who had already been seen by two other vets. Cat Exclusively gave him the same thoughtful, gentle excellent care that they do for my personal cats.
Great staff and clear, insightful instruction from Dr Bob
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Dr Lann and his staff couldn't be nicer!
I would give you a top rating because of your staff's unfailing courtesy to me and their kindness to Teddy, and for your professional knowledge and expertise.
What's most important to me is that my cats receive veterinary services from a place that I trust. I know my cats are in good hands with you. It's a bonus that the place and all of you are a pleasure to visit.
In 1998, during a petsitting assignment, my co-worker and I discovered that 12 cats and kittens had been left in the fruit cellar of this home by a mentally ill friend of our client, who was attending family business in Florida. It quickly became apparent that many of these cats had acute medical problems, as well as being filthy. The doctors and staff at our new vet service, CATS EXCLUSIVELY, immediately stepped up to assist us. Two of the male cats, about a year old, were diagnosed with severe ear problems, due to longstanding mite infestations. Dr. Fleming surgically opened Morris's ear so that he could hear again. The other cat, Comet, needed extensive ear and eye cleansing in order for him to hear. Both of these kitties were found loving homes and lived long lives. The other cats in this "rescue" were similarly successfully treated. The very professional, gentle attention given these "inner city throwaways" endeared CATS EXCLUSIVELY to our family forever! Drs. Andy, Michelle and Bob, the techs and office assistants, are considered part of our family. They continue to provide both routine and sometimes, miraculous care of our feline companions. -- Patricia Culver, Skedaddle and Tinkerbelle
New York State Veterinary Medical Association
9 Highland Avenue
Albany, NY 12205
CC: Dr. Charles Andrew Fleming
1311 Marsh Road
Pittsford, NY 14534
8 March 2011
To whom it may concern,
This letter is to inform you of the incredible professional service and personal care that I received on Monday, April 21, 2011, from Charles Andrew Fleming, DVM, and his staff at Cats Exclusively, Pittsford, New York.
I have been a client of Dr. Fleming’s practice for approximately eight years, since my move to Rochester, NY. During this time he assisted my husband and I in the transition of our older cat into a peaceful, pain-free death and now is assisting us in caring for two adopted adult cats. He has always shown respect and concern for my cats as well as myself – the worried cat-companion who wants what is best for those felines entrusted to my care. I have recommended him to many of my friends and colleagues; I trust him with those most dear to me.
Although I have always known Dr. Fleming to be a highly informed and companionate health-care provider, it was not until April 21st when I realized how far he and his staff would go to help a client and patients in need. I would like to share my story with you so that you too can know of the good name that he brings to your profession.
On the morning of April 21, 2011, I went to pet my cat, Billy, before leaving for work. Billy is somewhere between 3-7 years old and was found as an abandoned cat. A local shelter kept him for nearly a year until he found me. He has been with me for just over a year. During this time I have learned when he does not feel well and when to take him to Dr. Fleming. It was that morning when I noticed that his right eye (which normally waters) had an unusual amount of “goop.” I cleaned his eye and headed to work. As I drove I became worried and called Cats Exclusively. I explained Billy’s situation to Lisa, Dr. Fleming’s knowledgeable front desk assistant. She was able to get me an emergency appointment early that afternoon. I left work and returned to my cat. I took him to Dr. Fleming who saw us immediately. My emergency appointment turned into a full hour consult with a complete eye exam where Dr. Fleming discovered a small ulcer on Billy’s eye. He showed it to me and reasoned that Billy may have contracted Herpes sometime in the past and now was having an outbreak. Dr. Fleming clearly informed me what to watch for in future outbreaks and how to watch for squinting, pupil changes, and irritation. I left the office with antibiotics in the case of a secondary infection, and feeling informed and ready to continue to look after Billy and his new issue.
Upon returning home I put the cat carrier down and released Billy to his toys. At this point my second cat, Greta, an adopted three-year old Himalayan approached me… with large amounts of “goop” oozing out of her left eye! I could not believe what I was seeing. No sooner had I unzipped my carrier than I was back on the phone to Lisa. When I told her what was happening she told me to hold on – some quick discussion in the background was followed with two questions: how far away do you live and can you leave now? I scooped up Greta and returned to Cats Exclusively (while scooping her I also realized that she had feces on her back end – I tried to brush it but she was much to upset). My anxiety only matched my embarrassment: how could I have missed her eye, too? And, then, the feces… Quickly, Dr. Fleming called me back and looked at Greta (who does not like being examined). She hissed to be left alone – no doubt very unhappy and likely in pain. To save me discomfort, he took her to the back room where his veterinary technicians assisted in the examination and removal of the feces. Once complete, Dr. Fleming called me into the examination room where he explained that they had done the same exam on her as they had on Billy, only an hour prior. In this case, however, it was not Herpes but a bacterial infection. Again he explained what to watch for in the infection and how to care for her eye. She was released to me with a prescription to fight the infection.
When I went to leave I realized the totality of the day: two emergencies; two cats; two ailments, and one veterinarian who dropped what he could to respond as immediately as possible.
I have always known that Dr. Fleming would give the finest care to my cats, but to ask so much in one day seemed to border on the absurd. I thanked him heartily and his reply was straight-forward, “This is what we do.”
As a University Professor, I understand the obligations that individuals have to students, patients, and clients of all sorts; however, when someone not only takes those ethics to heart and goes beyond what many would consider reasonable, they should be commended for the example that they show not only as a professional in practice, but as a person with compassion. There is no real way to thank Dr. Fleming for making time for my cats that day – no doubt breaks were missed and the day grew late, but I hope that he knows that because of his prompt and thorough care I was able to ease my cats’ pain and my anxiety over their health.
The New York State Veterinary Medical Association should be proud to have Dr. Fleming practicing in this state and serving as a model of professional, compassionate care to the animals that are entrusted to us. It is professionals like Dr. Fleming that give animal companions the relief and support that, at times, is so desperately needed.
Thank you for your time.
THANK YOU, DR. ANDY AND STAFF
A TESTIMONIAL TO CATS EXCLUSIVELY
If you have just moved into the area or live in Rochester and are looking for new veterinarian care for your feline children, I present my thoughts for your review. This is an unsolicited testimonial, prepared by a loyal and grateful patron of Cats Exclusively.I hope this statement helps you in selecting a veterinarian practice for your loved ones. There are many Vets to choose from in our area, and sometimes it requires a period of trial and error before you find the Vet you feel is best suited for your needs. I went through this selection effort when I moved to Rochester in 2004. I had two beautiful adult cats, a male and female. I went through two practices my first year here until I found Cats Exclusively.I won’t go into depth about why I did not like the first two practices. One serviced both dogs and cats and I decided I wanted a feline specialist and an environment free of canines when visiting the office.
I did not return to the second practice as I just did not “click” the Vet’s style.I then took a chance and looked up veterinarian services in the Yellow Pages and found a Vet that serviced only cats which was located on the East side of Rochester; Cats Exclusively.I made an appointment and at first brought in one cat to determine if I wanted to continue with this new Vet. That is when I was introduced to Dr. Andy Fleming (“Dr. Andy” or “Andy” as we call him) and his great staff.When I left the office I felt good that I had found my local medical resource to take care of my feline children. Having been through multiple veterinarian practices over the years, I was able to compare them to others. Ever since that first visit, I have never ever been disappointed with the medical care and treatment my cats and I received at Cats Exclusively.
COMPASSION…..in addition to medical competency, this is something we all look for in practitioners who treat both humans and animals. You don’t always find that caring touch and concern when dealing with medical personnel/staff who deal with patients all day long. It can be an occupational hazard to become hardened to the daily grind of providing medical service day after day. Sometimes staff will just get by performing a basic, acceptable level of service until time to go home.At Cats Exclusively, you are always treated with the utmost respect and compassion for humans and animals alike. This level of service exists all the time! The staff goes way beyond “just performing a job” until they get to go home. You never feel like you are being treated like a number or bothering them with questions.If you have animals long enough, you have gone through good times and bad, facing illnesses andaccidents, treatments of all kinds, and the eventual moment of finality, when it is time for your loved feline to pass on.Throughout all of my years of dealing with Andy and his staff, they have always been professional, kind, and caring and helped me get through the emotional issues related to my “kids.” I never felt embarrassed about showing my emotions. I was never rushed out the door or pushed aside so they could to get the next patient in, no matter how much time it took to complete the visit. And there were multiple times the staff stayed late to complete a test or finish a procedure.So when my precious boy was diagnosed with a death sentence of cancer, and I realized there was nothing I could do to prevent this, it was Andy who was there to comfort me. There I was, an adult male crying my eyes out in front of him streaming with emotion. Andy placed his arm around me, did not make me feel like an emotional cripple, and helped calm me down. He assisted me out of the office graciously with his promise that we would go through this together and he would do whatever he could to make the situation better for both critter and human.And when it was time for my boy to go, Andy accepted my personal request to make a house call so he could pass on in the comfort and security of his own home. Now….how many times to you see that? Andy and his staff always return phone calls promptly. Melinda and Lisa and the vet tech’s are always helpful, thoughtful, sensitive to the needs of the care givers and treat the animals as if they were their own.And then came a time when I was laid off from my job and did not have the money to pay my bill in full. Since I had been with them for a while and demonstrated I had always paid for services, I was permitted to pay off my vet bill over a period of time. I wasn’t pressured to pay up or be booted out the door. How many medical providers today do you know who will offer this kindness and flexibility?I hope this information has helped you in making a decision to visit Cats Exclusively and take advantage of Andy and his staff. I highly recommend them and over the years have never been disappointed. How many of us can say that about the service they receive for anything? Cats Exclusively is consistently a competent, friendly, caring, and compassionate veterinarian practice and I urge you to stop by and visit them.
A Very Satisfied Feline Caregiver in Rochester!
contact us at firstname.lastname@example.org Cats Exclusively Veterinary Hospital 1311 Marsh Road Pittsford NY 14534 (585)248-9590 Updated for May 2017